Terms and Conditions

The following terms form the agreement between you and Winshark Casino whenever you open an account, place a wager, or otherwise use our platform. Registering an account confirms that you have read them and accept them in full.

Licence and scope of the agreement

Winshark Casino holds licence OGL/2024/589/0556 from the Curaçao Gaming Control Board (GCB) and offers its services under the terms of that authorisation. These terms, together with our Privacy Policy, Bonus Rules, and any campaign-specific conditions, constitute the whole agreement between us.

We may amend these terms to reflect regulatory change, new product features, or operational necessity. Material amendments are announced by email and by notice on the site at least fourteen days before they take effect, and continued use after that date signals acceptance.

Where a translated version of this page differs from the English text, the English text governs.

Eligibility and account obligations

You must be at least eighteen years old, or older where your province or country sets a higher threshold, and you must not be resident in a jurisdiction where online gaming is prohibited. It is your responsibility to know the law that applies where you are.

One account per person, per household, and per device is permitted. Duplicate accounts are closed on discovery, and where they have been used to claim promotions more than once, associated bonus winnings are forfeited.

You are responsible for the confidentiality of your credentials and for every action taken through your account. Notify support immediately if you suspect unauthorised access; we will suspend the account while we investigate.

Deposits, withdrawals, and verification

Funds must originate from an account or payment instrument held in your own name. Third-party deposits are rejected and returned to source, and repeated attempts may lead to account closure.

Withdrawal requests are processed after identity and source-of-funds verification is complete. Where a bonus is active, the associated wagering requirement must be met before the balance becomes withdrawable; requesting a withdrawal early forfeits the outstanding bonus and any winnings derived from it.

Processing times vary by method. We do not charge withdrawal fees on standard methods, but your bank or payment provider may apply its own, and currency conversion is carried out at the rate supplied by our processor at the time of the transaction.

Fair play and prohibited conduct

Game outcomes are produced by random number generators supplied by our licensed studios and independently tested. Neither Winshark Casino nor its staff can influence the result of an individual spin, hand, or round.

Automated play, bots, collusion between accounts, exploitation of a software defect, and any strategy that relies on manipulating bonus mechanics rather than playing the games are prohibited. Where such conduct is confirmed, we may void the affected wagers, reclaim credited amounts, and terminate the account.

Should a game malfunction, all wagers on the affected round are void and stakes returned. Display errors, incorrect payout tables, and pricing mistakes do not create an entitlement to the erroneous amount.

Complaints, liability, and governing law

Raise complaints first with our support team, which will acknowledge receipt within forty-eight hours and issue a substantive response within fourteen days. Unresolved matters may then be referred to the Curaçao Gaming Control Board under our licence conditions.

To the extent permitted by law, our liability is limited to the balance held in your account at the time the claim arises. We accept no liability for losses arising from interrupted connectivity, device failure, or your own decisions about how much to stake.

This agreement is governed by the law of Curaçao. Nothing in this clause removes any mandatory consumer protection you enjoy under the law of your province of residence in Canada.